Frequently Asked Questions

How can I request maintenance for my property?

Maintenance requests can be made via your online tenant portal. For emergencies, please call 205-345-1440. Click here to view a video tutorial.

What lease terms do you offer?

Lease terms depend on the property. Please see the property listing to find its lease term.

How much is the deposit?

Deposits vary based on the property. Please see the property listing to find its deposit.

Do you allow pets?

For the properties that do allow pets, we require a non-refundable pet fee of $300 plus an additional $25 per month.

Do you allow subletting?

We do not allow subletting, but we do provide a re-letting  process for our tenants. Please contact our office at 205-345-1440 for more information.

Are utilities included?

Certain properties do include some utilities. Most properties do not. You will be able to find this information on the property page.

How do I turn on my utilities?

Please contact the proper utility provider in the Tuscaloosa area.

What date is rent due? Do you charge late fees?

Rent is due on the 1st of each month and is late at the end of the business day on the 6th. Late fees are charged on the 7th of each month.

How do I pay my rent?

Rent can be paid via your online tenant portal, via mail, or by dropping payments off at our office. We accept checks, credit cards, or money orders. We do not accept cash. Please note that processing fees may apply depending on your payment method. Click here to view a video tutorial.

How do I sign my lease online?

You can access and sign your lease via your online tenant portal. Click here to view a video tutorial.